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Hospitality Professionals in this ever changing economy should be asking...

  • Where is the meeting industry going?
  • How do you compete in the hospitality industry?
  • What are meeting planners' biggest challenges?
  • How do you know if you have hired the right person for the job at your hotel?
  • How can your employees manage stress?
  • How can you attract citywide conventions for economic development?

MIE offers Hospitality Training and Mentorship Services for hotels, convention and visitors bureaus (CVBs) and cities.

Training Modules:

Hospitality - Motivating and Inspiring Employees

Invest in your employees and improve customer satisfaction with this dynamic training. This highly interactive training covers the most important elements of hospitality: first impressions, effective communication, dealing with difficult people, and providing excellent service. This training takes your most valuable asset, your employees, through a process that motivates and inspires them to create an action plan that will produce the high performing team your organization desires.

M3 - Mentor, Motivate, and Manage (Middle Manager Training for Hoteliers)

Due to the constant change in the hospitality business environment, hotel middle managers must constantly change to improve results. Designed for mid-level Hospitality manager attendees, your managers will gain practical knowledge and "real time" skills to become more effective at implementing strategies, addressing business challenges, and becoming a stronger overall manager.

CVBs - What Meeting Planners Need

"And the survey says..." Help your Convention and Visitor Bureau land conferences. This highly interactive training provides an insider's view of what meeting planners are looking for when selecting sites for their clients and teaches the skills and techniques needed to get them to pick your town or city. This valuable learning module includes detailed information from meeting planner polls, review of capacity, and amenities necessary for group events. Let us enhance your strategic thinking and refresh and recharge your group with the tools necessary to bring about success.

Selling as a Team at Your Hotel

Develop sales strategies, analyze your target market, develop marketing pieces, hit the road together, and most importantly, learn how to effectively close business together. What our participants have said:

"An excellent course for learning who you are as a leader and how you can always improve."

This course helped remind me of what I love about working in the hospitality industry!

I learned so much from my classmates as well. It was great to see that others have the same issues or have solutions..."

Creating Hospitable Communities

Take your team to the next level by developing partnerships and synergies in your city as you jointly perfect hospitality and your high performance team to land business worth millions in economic development revenue. Learn how to sell profitable conference managers on your city.

NEW! See our inspiring video on how hospitality training is changing lives and improving communities!

MIE also provides customized training programs for clients.

Recent clients include: Homewood Suites, Saratoga Visitor & Convention Bureau, LAZ Parking, Schenectady Metroplex, and The City Mission.

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Meeting Industry Experts, Inc. • 1600 Randolph Rd, Schenectady, NY 12308
Phone (518) 852-8850 • Fax (518) 280-4286 •
MIE is a WBENC and WOSB Certified Company